So that you have a problem? Has anything gone very wrong and you don’t understand what to do? Well, reasonable enough. Listed below are the questions that I hear on a regular basis from consumers.
Does eBay have a Customer Care Department I Can Telephone?
eBay are notoriously difficult to make contact with, in case you ever need to – it sometimes may seem like they expect your website to perform it self. You can email them, as long as you don’t have your heart set on a coherent response: head to http://pages.ebay.com/help/contact_us/_base/index.html. It’s likely you have better luck in a ‘live aid’ webchat here: http://pages.ebay.com/help/basics/n-livehelp.html.
Only e-bay Power Sellers (suppliers with a very high feedback rating) get to phone customer-service. To study more, we recommend people peep at: buy roof racks for vans. If you really want to try your luck, type ‘amazon [your country] contact number’ in to a search engine and you’ll probably find something. Unfortuitously, the probabilities are you will have visited all that trouble for your advantage of leaving an answerphone message.
It could seem harsh, but imagine the number of people who’d call e-bay every single day using the silliest questions whenever they gave out their phone number everywhere. Visit in english to study the inner workings of it. Its Wild West nature is, in a way, a part of its appeal.
E-bay Sent Me an Email Saying They are Planning to Close My Bill. What Should I Do?
That e-mail wants your password, right? It’s a fraud, an attempt to scare you, make you give up your facts and then grab your account. E-bay will never ask for your code or any consideration details by email. eBay say that you need to only ever enter your password on pages that whose addresses begin with http://signin.ebay.com/. They even provide a particular ‘Account Guard’ as part of their toolbar, which allows you check that you’re not giving your password into a fake fake site. You can read more here: http://pages.ebay.com/toolbar/accountguard_1.html.
This Indicates Too Good to be True. So How Exactly Does eBay Generate Income?
For you personally, the buyer, eBay is free. Retailers, however, pay all sorts of fees: an inventory fee for each item they list, one last value fee (a percentage of what the item sold for). They could they spend fees for extra ser-vices, including Buy it Now, extra photos, reserve prices, high-lighting the auction, putting it in strong, listing it first searching results or even putting it on the front page. You can view a full set of costs at http://pages.ebay.com/help/sell/fees.html.
It is demonstrably worth it to the suppliers, however, or they’d not carry on using eBay. The process is quite reliable, and generally forces both e-bay and the retailers to keep their profit margins as low as possible – the consumers will stop buying and otherwise rates will simply get excessive.
How Safe is eBay?
Well, as it happens, that’s the subject of our next mail! All of eBay’s safety ser-vices for buyers and sellers come in one place, named ‘SafeHarbor.’ SafeHarbor addresses investigation and fraud prevention, helps with dispute resolution and keeps rule-breakers in check. Read about it next time, and be safe.